FAQ

How much do you charge? 

You can find our rates here

I have multiple dogs, will I have to pay double rate or do you reduce the cost for the second dog?

Yes we do accommodate owners with more than one dog, you will find further details in our terms and conditions.

Can I meet you before you walk my dog?

Absolutely, we have a consultation with all our new clients to see exactly what you and your dogs requirements are.  This will also give you an opportunity to meet Pet-A-Walker and ask any questions you may have face to face.

Can I see your home prior to boarding?

Yes we welcome a home visit before agreeing to join Pet-A-Walker.

Will you pick up and drop off my dog?

Yes, this service is included in the price.

Do I need to be home during pick up/drop off?

No, it is not necessary for you to be at home as most clients are happy to share a set of keys.

How many dogs are walked at any one time?

Generally we aim to walk three/four dogs per walker at anytime.

Do you offer overnight care?

Yes, we offer a full boarding service. Please see our terms and conditions for further details.

Do you have insurance?

Yes, we are both fully insured for all dogs under our care.  Please feel free to ask to see a copy of our insurance certificates.

Will you walk off-hours (evenings, weekends and bank holidays)?

Yes, but please contact us to discuss.

What are your terms and conditions?

Terms and conditions can be found here.

I need to cancel a walk, or holiday, how do I let you know?

Please contact us by telephone or e-mail following our cancellation policy which can be found here.

What do you do in an emergency?

In the unlikely event of an emergency, we will immediately call and notify you.  If they need to be taken to the vet, we will take your dog to your named vet or to the nearest vet, depending upon circumstances.

Where will you walk my dog?

We think its important for your dog to explore many different parks and woodland areas, so we use many different locations.

My dog has not been spayed/neutered will you still take them?

Yes, but please contact us to discuss further.

I have a bitch in season will you still take them?

Yes, but please contact us to discuss further.

If you have our key, what security measures do you have in place to protect the access to my home?

The keys are kept in a safe location in our home, away from any identifiable information. In the event that they are lost or stolen, they can’t be traced back to any clients.

What if my dog doesn’t get on with other dogs?

We match your dogs based on things such as personality and energy levels. If however, we find your dog is still displaying disruptive/aggressive behavior towards others, we unfortunately will not be able to walk them anymore. Our aim is for every dog to have a safe enjoyable walk.

I only require occasional walks for my dog, would that be okay? 

Yes. We do try to accommodate as much as possible, we would however suggest as much notice as possible as the diary can get quite busy.

My dog requires a muzzle, will you still take them?

Yes, but only if the muzzle is for food related reasons. If the muzzle is for aggressive reasons, we have to put the safety of our clients first and cannot provide our services in such an event.

Are you willing to stay at my home with my dog?

In extreme cases we have been known to, such as a dog recovering from an operation while still needing boarding.

I have a puppy looking for care, will you be willing to take on a young dog?

Yes, but please contact for further discussion.

What happens in bad weather?

Business as usual.

Are the dogs off lead?

Yes within safe environments e.g. parks, commons etc.  With a new dog we use a training lead to build a rapport and we are both comfortable.

Can you administer my pets medication?

Yes

Are you willing to take dogs of all breeds?

Yes, big or small are welcome, we judge on behavior not reputation of breed.